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New Pig Website Privacy & Cookie Policy

At New Pig Ltd (referred to as “New Pig”, “we” or “us” in this Privacy Policy) we’re committed to safeguarding, preserving and respecting the privacy rights of our customers.

This Privacy Policy explains how we collect, store and use personal data about you when you use our website www.newpig.co.uk (the “Website”) and/or our services or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, how we use this data and the rights you have to control our use of it.

You must read this Privacy Policy carefully. We recommend printing and retaining a copy for your future reference. This Privacy Policy regulates the use by us of the information you provide when using the Website. It is to be read in conjunction with the Website Terms of Use. By accessing, browsing or otherwise using the Website, you confirm that you have read, understood and agree with this Privacy Policy. If you would prefer your data to not be used, as set out in this Privacy Policy, you should not use this website.

This policy applies regardless of how the Website is accessed and will cover any technologies or devices by which New Pig make the Website available to you.

We do update our Privacy Policy from time to time and will post any changes on this page. Privacy Policy changes will apply only to information collected after the date of the change.

About Us

New Pig Ltd is a company registered in Scotland (registration number 141633) whose registered office is at Hogs Hill, Watt Place, Hamilton International Technology Park, Blantyre, Glasgow, G72 0AH and is registered as a data controller with the Information Commissioner’s Office (registration number Z1158811).

Any personal data collected through this website will be treated as confidential in line with the principles of the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003, as updated from time to time, and other applicable privacy laws.

If you need to contact us to find out more about how we collect, store and use personal data, or if you have any other privacy-related questions, you can contact us in the following ways:

Call us on: 0800 919 900

Email us at: pigpen@newpig.com

Write to us at: Data Controller, New Pig Ltd, Hogs Hill, Watt Place, Hamilton International Technology Park, Blantyre, Glasgow, G72 0AH

When contacting us, please remember to provide your name and contact details along with any New Pig account number or correspondence reference you may have.

What Data We Collect

When you make a purchase from New Pig Ltd (including purchases made on this website, over the phone or via our catalogue order form), request a quote (online or over the phone), register for an account on our website, review a product, complete any of our online forms, respond to a survey, participate in a competition or promotion and correspond with us in the day-to-day operation of our website we may collect, store and use the following kinds of personal information including:

  • your name; sex; job title; company name; industry and professional interests;
  • your billing and delivery postal addresses, phone number (including mobile phone), fax number and e-mail details;
  • your username and password (when you have registered with us);
  • your payment card details (where you place an order with us);
  • your banking information;
  • your purchasing habits (including timing, frequency and goods/services purchased);
  • your communications with us; and
  • any other personal information you choose to provide.

We also collect, store and use information about your shopping preferences, browsing and online shopping habits, information about your computer as well as details about your visits to and use of our Website. This will not include information that can be used to identify you as an individual and is collected, analysed and used for the purposes of monitoring website usage/trends to assist us in improving our site and service. More information on this can be found in the Cookies section of this policy.

Use of Data We Collect

New Pig Ltd (and any third party data processors acting on our behalf) may collect, store and process your personal data to:

  • verify your identity;
  • keep our Website secure and detect and prevent criminal activity and fraud;
  • administer our website and business, including (but not limited to) sending invoices, statements and payment reminders (where applicable) to you and collecting payments from you;
  • confirm your order has been received, process your order and send your order to you;
  • maintain and administer any account you hold with us;
  • make credit decisions about you (see Sharing & Disclosing Data);
  • verify compliance with our Website Terms of Use;
  • inform you of updates to any of our terms and conditions and/or policies;
  • communicate any changes to our products and services to you;
  • update you about functionality changes to our Website;
  • assist us with internal matters such as management decisions, research, analytics, corporate reporting, credit scoring and business efficiencies improvements;
  • assist us in segmenting our customer base to develop and market our products, services and promotional offers to you;
  • make our Website available to you and personalise your online experience with us;
  • analyse online user activity to make improvements to our Website layout and functionality;
  • send out catalogues and other direct-mail pieces to you;
  • contact you about promotional offers and products and services we think may interest you (with your agreement);
  • solicit feedback for customer satisfaction and market research purposes; and
  • distribute company newsletters or press releases;

Sharing & Disclosing Data

New Pig Ltd never discloses, sells or rents your email address to other companies or third parties.

New Pig Ltd does occasionally releases its mailing list to other companies but will not sell, trade or otherwise disclose any personally identifiable information to any outside parties, save for any disclosures of your personal data detailed in this policy, unless we have your prior agreement to do so. Individuals who do not want their mailing address released to third party companies can opt out by calling 0800 919 900 or by emailing pigpen@newpig.com.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses. More information on this can be found in the Cookies section of this policy.

New Pig Ltd may also share and disclose information about you:

  • with our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors as well as our Parent Company and their agents and subcontractors insofar as reasonably necessary for the purposes set out in this policy;
  • to process your payment card details to complete any transactions you make and, in certain instances, disclose your data to third party credit reference agencies to perform credit checks against you;
  • with third parties who perform data services (e.g. hosting, maintenance, backup, analysis, etc.) on our behalf (any such third parties will be under an obligation to us to maintain the confidentiality of your personal information);
  • to any member of our group of companies (this means our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy;
  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention, reducing credit risk and debt collection);
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information;
  • prospective or actual purchasers, partners and the advisers of any business or asset that we are (or are contemplating) selling, merging or otherwise re-organising; and
  • to any third parties as part of any business or asset sale carried out because New Pig Ltd has gone into insolvency or any similar situation, but only where lawful and compliant with the Data Protection Act 1998, as amended from time to time.

Except as provided in this policy, New Pig Ltd will not disclose, sell or rent your personal information to third parties.

International Use & Transfers

Data may be disclosed to and processed by staff operating outside of the European Economic Area (the EEA, i.e. the 27 European Union Member States, as well as Iceland, Norway and Liechtenstein). Disclosure will be to individuals who work for us, our US parent company and their subsidiaries, related companies, and companies who we have contracted to process or store data on our behalf.

These individuals and organisations must follow our express instructions in respect of the use of your personal information and they must comply with appropriate security measures to protect your personal information. If we do transfer your data for processing or storage to any third party we will put a contract in place to ensure that your personal information is protected in accordance with UK standards and this Privacy & Cookie Policy.

Legally Required Disclosures

New Pig Ltd may share your information when required by law, such as when we respond to injunctions, court orders, or legal process; or we believe that your actions violate applicable laws or our Terms of Use, or threaten the rights, property, or safety of our company, our users, or others.

Cookies

What is a cookie?

Cookies are small files of letters and numbers that we store on your computer hard drive, mobile or other devices (such as smartphones or tablets) if you agree. Cookies do not contain personally identifiable information and are widely used in order to make websites work, improve user experience and provide analytical information to website owners.

What cookies do we use and why?

Certain cookies are essential to the effective operation of our website and must be active in order for you to shop with us online.

We also use cookies to help us analyse web traffic and distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our site and allows us to make improvements based on user activity.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Tealium Cookies
SourceNameExpirationDomainOriginSourcePurpose
Tealiumutag_main1 Yearnewpig.co.ukServerTealiumThis cookie name is associated with the Tealium data platform and is used for web analytics. The main purpose of this cookie is: Performance.
Google Analytics Cookies
SourceNameExpirationDomainOriginSourcePurpose
Google_ga2 yearsnewpig.co.ukServerutag.jsThis cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics ...
service. The new service reduces the reliance on cookies in general, and only sets this and one other - _gat, although Google also say data can be collected without setting any cookies. This cookie is used to distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.The main purpose of this cookie is: Performance.
Google_gat_UK10 minutesnewpig.co.ukServerutag.jsThis cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate ...
- limiting the collection of data on high traffic sites. It expires after 10 minutes. The main purpose of this cookie is: Performance.
Crazy Egg Inc. Cookies
SourceNameExpirationDomainOriginSourcePurpose
Crazy Egg Inc._ceg.s3 monthsnewpig.co.ukServerutag.jsThis cookie name is associated with software provided by Crazy Egg Inc., a USA based company providing web analytics that tracks how visitors ...
interact with pages on a site. The main purpose of this cookie is: Performance.
Crazy Egg Inc._ceg.u3 monthsnewpig.co.ukServerutag.jsThis cookie name is associated with software provided by Crazy Egg Inc., a USA based company providing web analytics that tracks how visitors ...
interact with pages on a site. The main purpose of this cookie is: Performance.
Crazy Egg Inc._ceir4 yearsnewpig.co.ukServerutag.jsThis cookie name is associated with software provided by Crazy Egg Inc., a USA based company providing web analytics that tracks how visitors ...
interact with pages on a site. The main purpose of this cookie is: Performance.
Clicky Cookies
SourceNameExpirationDomainOriginSourcePurpose
Roxr_jsuid20 yearsnewpig.co.ukServerutag.jsThis cookie is set by the Clicky web analytics service from Roxr Software. The cookie contains a random unique user identifier ...
that is generated the first time someone visits a web site using the Clicky software. Its purpose is to identify new and unique visitors to a web site. The value of this cookie will also be set as a third party cookie with the name of cluid if such a cookie does not exist. The main purpose of this cookie is: Performance.
Roxrno_trackyy_[ID]User Sessionnewpig.co.ukServerutag.jsThis cookie is set by the Clicky web analytics service from Roxr Software. The cookie contains a random unique user identifier ...
that is generated the first time someone visits a web site using the Clicky software. Its purpose is to provide real time session analytics.The main purpose of this cookie is: Performance.
Incapsula Cookies
SourceNameExpirationDomainOriginSourcePurpose
Incapsulanlbi_[ID]User Sessionnewpig.co.ukServerUsed by Incapsula application delivery platform for website security services.
Incapsulavisid_incap_[ID]User Sessionnewpig.co.ukServerUsed by Incapsula application delivery platform for website security services.
Incapsulaincap_ses_[ID]User Sessionnewpig.co.ukServerUsed by Incapsula application delivery platform for website security services.
New Pig Cookies
SourceNameExpirationDomainOriginSourcePurpose
New PigGUESTGUID1 Yearnewpig.co.ukServerSiteGuestUserCookieGenerator beanTo store guest information.
New PigGUEST_CHECKOUT_GUID1 Yearnewpig.co.ukServerguestCheckoutCookieGenerator beanTo store guest user information throughout checkout.
New PigJSESSIONIDUser Sessionnewpig.co.ukServerSessionCookieGenerator beanTo store user session.
New PigacceleratorSecureGUIDUser Sessionnewpig.co.ukServerguidCookieGenerator beanTo maintain secure page access for registered user.
New Pignewpigltd-cart~ 11 years 4 monthsnewpig.co.ukServercartRestoreCookieGenerator beanTo store user basket.
New Pigidentity28 hoursnewpig.co.ukServeridentityCookieGenerator beanTo store logged in user information.
New Pigremember_me_email1 Yearnewpig.co.ukServerAcceleratorRememberMeServices beanTo maintain secure page access for registered user.
New PigcivicCookieControl3 monthsnewpig.co.ukServernewpig.body.combined.min.jsThis cookie is set by software from Civic UK to record whether or not visitors have seen a message about cookies being used on ...
the site, as part of compliance with EU cookie laws. The main purpose of this cookie is: Strictly Necessary.
Managing your cookies.

Cookies can be blocked by changing your website browser settings to refuse all or some cookies. If you choose to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

You can find out more about cookies and how to manage them by visiting AboutCookies.org. It is also possible to opt out of being tracked by Google Analytics, to do this visit Google Analytics Opt-Out.

Please note that New Pig Ltd is not responsible for the content of external websites. Please refer to Third Party Links section of this Privacy policy for further details.

Third Party Links

This website contains links to third party websites. When New Pig Ltd provides links, they do so only as a convenience and do not endorse any products or services and are not responsible for any content of any third party site or any links contained within. It is important to note that this Privacy Policy applies to newpig.co.uk only. We cannot be held responsible and assume no responsibility for any personal data collected, stored or used by any third party as a result of you visiting their website.

We also advise that you read the privacy policy of any third party websites you choose to visit carefully.

Security

New Pig employs industry best practices to safeguard the confidentiality of your personal information such as firewalls and authentication protection. New Pig will periodically review its security policies and implement changes from time to time. However, we cannot and do not guarantee complete security, as it does not exist on the internet.

Your Rights & Managing Your Personal Data

The Data Protection Act 1998 gives you the following rights:

  • the right to request details of the personal information we hold about you at any time, subject to a £10 fee (as specified by law);
  • the right to request updates and corrections to any incorrect or out-of-date personal information we hold about you free of charge; and
  • the right to opt-out of receiving marketing communications from us.

To obtain a copy of the information we hold or if you would like us to amend, update or remove your details from our records please contact us at pigpen@newpig.com.

Registered users can also update their marketing communication preferences by signing in to their account and visiting the ‘Contact Info & Preferences’ section of ‘My Account’.